AlisonW - The .com test site

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2011-01-09 - 13:36:00 - by AlisonW - Topic: Meta: Thoughts |

Semi-related to an earlier post, I just answered a query elsewhere about the 'secret' of making good first impression. As I used to have to meet new people moreorless daily in past positions I submitted the following answer:

In one job (Global Internet Program Manager, for CHS Electronics Inc) I spent my weeks flying around Europe and further afield and learnt one absolute. Always, but *always*, know how to greet someone in their own language, no matter that they will in all probability want to show off their ability in English. This doesn't mean just the people you are visiting especially but the receptionist upon arrival (who will be letting them know you've arrived and pass on her or his first impression – especially important in sales!).

This also means knowing in advance how to pronounce their name, and getting the personal and family names in the right order (nothing worse than saying "Good afternoon Mr John' instead of Mr Doe). This can also be extended into knowing what the usual styles and standards of "business dress' are in that locale and being suited and booted accordingly (and naturally, unless you are being met at an airport, ensuring you don't wear your jacket/outer on the plane in case something gets spilled over it but have it in carry-on and change when you pick up your car or jump into the taxi).

Oh – and above all – be friendly! Don't be scared of them and they won't be scared of you (unless they know you've come to close down their office, in which case you're already lost.)



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